Refund policy

This policy sets out the Cancellation & Refund policy for goods or services purchased through the online store operated by Ma Cuisine Ready Meals Limited.

 

Our Refund Policy

We trust you will not need to complain about our service or our food - and complaints are indeed extremely rare. However, if you are unsatisfied with any of the items in your order or any part of the delivery service from Ma Cuisine please contact us - either by emailing us info@macuisine.uk or by telephoning 01225 312 959 and asking for customer service. Because we are a small company, you can be assured that any such complaint will be dealt with quickly, confidentially and efficiently.

As we sell perishable goods, we ask that you - the customer - inspect the food once you have opened the box. We shall be happy to exchange or refund any item you feel does not reach our quality standards, or any item that has been damaged in transit. If we have sent you an incorrect item, please notify us as soon as possible. If you would like us to replace the incorrect item with the item that you ordered, we shall send you the correct one as soon as possible. Obviously we shall not charge you for incorrect item. We operate an open and honest policy at Ma Cuisine and will work our hardest to make sure we can accommodate and act on any problems or suggestions.

 

Our Cancelation Policy

As an online retailer we are governed by the UK Distance Selling Regulations. However, as we are selling perishable goods, the regulations relating to the return of unwanted goods do not directly apply to us. For more information, please go to www.dti.gov.uk.

You have the right to cancel your order any time up until the moment that they are dispatched (This is normally around 1pm on the day before you are expecting delivery).

You must cancel by calling us on 01225 312 959. We reserve the right to pass on the card handling fee charged by our payment processor for issuing a refund.